* Service our customers by creating and delivering a quality service, which is unique and valuable.
* Listen to the customers who represent the marketplace.
* Create a unique service to meet their needs and deliver that service as efficiently and effectively as possible.
* Provide outstanding value for money, to design and deliver quality and service unmatched by our competitors.
Our Customer Care Policy:
* Our Customers are the most important people in our organization. They are not dependent upon us. We are dependent upon them.
* Buyers, Borrower, Homeowners and Tenants do not interrupt our work. They are the reason we have work.
* Customers do us a favor when they call. We are not doing them a favor by returning calls. We may be busy, but they take priority.
* Our customers are families that bring us their wants. It's our job to listen, to understand and to fill those wants.
* Customers are not cold statistics. They are unique human beings with different feelings, emotions and needs. We have a job, when they allow us to fill those needs.
Who We Are:
* We are a multi-service company who BUYS, REPAIRS, MANAGES, and SELLS HOMES.
* We work with Buyers who want to secure a home, live in it now and want to explore all options in how, when and what type of financing they will get to buy the home.
* We work with Buyers who want to move into the property now before they complete the tedious loan application and loan processing delays.
* We work with all types of Buyers and situations. Some need time to alleviate a shortage of down payment, some need time to solve credit issues, some just want to "try-out" the house, schools or neighborhood.
* After our Tenant/Buyers move in, we work with lenders to get them "seasoned", so they can qualify for a new loan and then buy the property.
* This gives us a very large pool of Buyers who make great customers and allow us to buy and sell very quickly.
We Work with Buyers who:
* Need a no hassle, fast, friendly transaction
* Need a quick and flexible home purchase
* Need time to work out credit issues
* Need a fair price
* Need a reasonable down payment and monthly payments
* Need quick attention
* Need clear, easy-to-read, understandable paperwork
* Need a guaranteed savings program to build up enough down payment
* Need someone who understands their problems and can provide solutions
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